I had an issue that needed to be dealt with immediately, I had called the office late in evening, I received a returned call promptly Early in the Morning by Karin, who immediately addressed my situation, took it out of my hands and resolved the issue with the insurance company. She is extremely professional and at the same time very personable. I truly appreciate her taking the burden off of me and resolving the situation. Karin kept me in the loop at all times, ending with a successful resolution. Very appreciative